Return & Refund Policy

At Turni, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help with an easy return and refund process.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition
  • All tags, packaging, and accessories are intact
  • The return request is made within 7 days of delivery

❌ Items that are not eligible for return:

  • Used or worn products
  • Damaged items caused by the customer
  • Clearance or final sale items
  • Innerwear or hygiene-related products

2. Return Process

To initiate a return:

  1. Contact us at 📧 info@turni1.com or WhatsApp +6580472004
  2. Provide your Order ID and reason for return
  3. Our team will confirm and guide you through the return process

⚠️ Do not send items back without confirmation.

3. Refund Policy

Once we receive and inspect your returned item:

  • ✅ Approved returns will be refunded within 5–10 business days
  • 💳 Refund will be issued to your original payment method

If payment was made via Cash on Delivery (COD):

  • Refund will be processed via bank transfer or mobile payment

4. Exchange Policy

We offer exchange for:

  • Wrong size
  • Defective product
  • Wrong item delivered

Exchange requests must be made within 7 days of delivery.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos as proof

We will arrange a free replacement or full refund

6. Return Shipping

  • If the return is due to our mistake → We cover shipping cost
  • If the return is due to customer preference → Customer pays shipping cost

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still not received, contact us at 📧 [your email]

8. Contact Us

For any return or refund queries:

  • Email: [your email]
  • Phone/WhatsApp: [your number]

🔥 Pro Tips (Very Important for Your Business)

Since you’re doing eCommerce:

  • Keep 7-day return → builds trust
  • Add “Easy Return Guarantee” badge on product page
  • Always ask for unboxing video proof (reduces fraud)
  • Use partial refund option to save losses

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